How far in advance of my wedding should I place my order?
We typically do not accept any online orders less than 7 days prior to an event. That being said, we are always happy to help if we can. If you have a last-minute need, please email us at email@example.com to see what we can do to assist you.
Can I make a deposit and pay the rest later?
Customers wishing to make a deposit should email us at firstname.lastname@example.org. A $100.00 NON-REFUNDABLE down payment is required to hold the delivery date for your wedding, and the remainder must be paid in full four weeks prior to your wedding.
Can you deliver my order at a specific time?
Of course! Just note the time you’d like your order delivered in the “Notes” section of the check-out page of our site.
Can I combine more than one delivery name and address into one order?
Yes! If, for instance, you are having your ceremony at one venue and your reception at another, you can easily specify what you would like delivered to each address on the checkout page. If the delivery arrangements are more complex, or you would feel more comfortable discussing them with one of our customer service personnel, just email us at email@example.com.
Can you deliver my order on a Sunday?
I didn’t get a confirmation email. How can I know you got my order?
First, check your spam folder. If the email does not appear there, and if you established an account when you placed your order, click on the “Login” button in the top right corner of each page of our site. After logging into your account, your order should appear there. If it doesn’t, or if you did not set up an account when you placed your order, email us at firstname.lastname@example.org.
How can I reset my password?
On the “Customer Login” page, enter your email address and click “Forgot your password?” A link to reset your password will be sent to your email address.
Do you charge sales tax?
We charge sales tax in all areas where we are legally required to do so.
How do I cancel my order?
Email us at email@example.com as soon as you decide to cancel your order.
How long does it take to receive a refund?
Refunds are processed as soon as Blume considers an order cancelled. Once the refund is issued, it may take 3-5 business days for the credit to be applied to your account balance if using a credit card. PayPal refunds are instantly reflected in your account balance.
What credit cards do you accept? Do you accept Paypal?
Blume accepts all major credit cards as well as Paypal.
How do you determine the delivery fee?
The delivery fee is calculated based on the size of your order and the distance from the florist delivering the order.
Does the delivery fee include setting up my flowers?
No. The delivery fee only includes inside delivery of your entire order. It is up to you to place the arrangements on the tables and distribute them among your bridal party.
I accidentally duplicated my order……what do I do?
If you created an account when you placed your order(s), just log in to your account and cancel the duplicate order. If you were charged for the extra order, the duplicate charge will be voided and will not appear on your account.
How do I correct a mistake in my order?
Orders may only be modified earlier than seven days prior to your event. If you created an account when you placed your order, just log in to your account to modify the order. If you were charged for the original order, the original charge will either be refunded or voided and only the modified charge will appear on your account.
I really like a specific collection on the Blume website, but I would like to substitute different flowers? Can I do that?
Sure! Email us at firstname.lastname@example.org to schedule a consultation with one of our designers.
Do you offer a guarantee?
Of course! As professional florists, we guarantee your satisfaction with every order placed with us.
Please note that our flowers are conditioned to be at their peak--to be fully open or nearly fully open--on the day of your wedding event. Depending on the type of flowers, you shouldn't expect the flowers to last several days after the wedding.
At the time of delivery, please inspect all arrangements and contact us immediately if there are any issues. By accepting the arrangements and signing the delivery log (or having a designated contact accept and sign the delivery log) at the time of delivery, you are accepting the arrangements as-is.
If you are not satisfied with your purchased product(s), please email us at email@example.com and we will provide a resolution.
Can I have friends or family help me pay for my order?
Of course! If you’d like to use multiple payment methods, just email us at firstname.lastname@example.org. Please do not include any credit card information in an unsecured email.